Refund policy

Last updated: 19 October 2026

1. Statutory withdrawal: 14 days

EU and UK customers have 14 days from receipt to notify us of their decision to withdraw without giving a reason. Email contact@kirenn.com with an unambiguous statement and your order details. You may use the model below, but it is not mandatory. After notification, send the goods back within 14 days. Contact us to obtain the return instructions and destination; do not send them to an address printed on the parcel without checking.

Handling needed to establish the nature, characteristics and functioning of the goods does not by itself remove the right of withdrawal. Any loss in value caused by handling beyond what is necessary may be taken into account under applicable law. The hygiene exception applies only to goods delivered sealed, unsealed after delivery and unsuitable for return for health or hygiene reasons. It does not remove statutory rights for defective or non-conforming goods.

2. Commercial return: through day 30

In addition, customers worldwide can request a commercial return within 30 days of receipt. For days 15–30, the item must be unused, in its original condition and packaging, with proof of purchase. Opened skincare is excluded from this commercial offer. These conditions do not reduce statutory withdrawal or guarantee rights.

3. Return shipping costs

For a damaged, defective or incorrect item, KIRENN covers return shipping. For a change of mind, including statutory withdrawal, return shipping is at your expense. Keep proof of postage; tracked shipping is recommended.

4. Refunds

Refunds are made to the original payment method. Our usual processing time after receiving and checking a return is 5–7 business days. For statutory withdrawal, reimbursement is due within 14 days of notification; it may be withheld until we receive the goods or proof of their return, whichever comes first. We refund the original standard delivery cost where applicable; any extra paid for Express delivery is excluded. These legal deadlines take priority over the usual processing estimate.

5. Damaged, defective or incorrect item

Email us as soon as possible, ideally within 7 days, with your order number and photos if possible. This recommended time is not a deadline limiting your statutory rights. We will arrange a replacement or full refund at no cost. The 30-day commercial window and hygiene exclusions do not limit the legal guarantee of conformity, including the 2-year period applicable in France.

6. Model withdrawal notice

To KIRENN, contact@kirenn.com: I hereby give notice that I withdraw from the purchase of the following goods: [goods and order number]. Ordered on [date] / received on [date]. Consumer's name: [name]. Consumer's address: [address]. Date: [date]. Signature only if sent on paper.

Questions? contact@kirenn.com. We usually reply within 24–48 hours, Monday to Friday.