Shipping
How long does delivery take?
7 to 14 business days for standard shipping, after 1 to 3 business days of processing. You'll get a tracking number by email as soon as your parcel leaves.
How much is shipping?
Free over $40 to the United States, over €33.75 to France, the EU and the rest of the world. Below that, a flat $5.00 in the US and €4.99 to €5.99 elsewhere.
Where do you ship from?
From our fulfilment partners' warehouses. That's what allows us to keep prices where they are, and it's why delivery takes 7 to 14 days rather than two.
Will I pay customs or import duties?
Possibly, on international orders. These charges are set by your own country and are the customer's responsibility. We can't predict or absorb them.
Which countries do you deliver to?
The United States and Canada, 30 countries in Europe, and Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Malaysia, Israel and the UAE. The full list is in our shipping policy.
Returns & refunds
How long do I have to return something?
30 days from delivery. Customers in the EU and UK also have the statutory 14-day right of withdrawal — our 30 days simply extends it.
What can't be returned?
Opened skincare, for hygiene reasons. Unopened items in their original packaging are fine.
Something arrived damaged or wrong.
Email us within 7 days with your order number and a photo. We send a replacement or refund in full, and you pay nothing.
How long does a refund take?
5 to 7 business days to your original payment method once we've received and checked the return.
Products
Are your products suitable for sensitive skin?
Most are formulated to be gentle, but we're not able to give personal skincare advice. Patch-test on your inner arm for 24 hours before first use, and stop if there's any irritation.
Is the ingredient list on the product?
Yes — the full list is printed on the packaging you receive.
Do the reviews come from your customers?
Some do. Most were written by verified buyers of these products through our supplier partners, and imported here so you can read them before ordering. They're real reviews from real purchases; they simply weren't all placed on this site.
Orders
Can I change or cancel my order?
Write to us as fast as you can. Once an order is dispatched — usually within 1 to 3 business days — we can no longer stop it, but you can still return it.
I haven't received my tracking number.
Give it 5 business days from your order. After that, email us and we'll chase it.
Still stuck?
Write to us. We answer within 24 to 48 hours.