Shipping policy

SHIPPING POLICY

Last updated: May 2026

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PROCESSING TIME
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All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

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SHIPPING TO THE UNITED STATES
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• Standard Shipping: 7–10 business days
• Shipping cost: FREE on orders over $40
• Orders under $40: flat rate of $4.99

We ship from our fulfillment partners' warehouses. Delivery times are estimates and may vary slightly depending on your location and carrier.

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INTERNATIONAL SHIPPING
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We currently ship to the United States, Canada, the United Kingdom, Australia, and most European countries.

• Estimated delivery: 10–21 business days
• Shipping cost: calculated at checkout based on destination

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ORDER TRACKING
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Once your order ships, you will receive an email with a tracking number. You can track your package directly on the carrier's website or via your Shopify order confirmation link.

If you haven't received your tracking information within 5 business days of your order, please contact us at support@kirenn.com.

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LOST OR DELAYED PACKAGES
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If your package has not arrived within the estimated delivery window, please:
1. Check your tracking number for updates
2. Verify your shipping address in your order confirmation
3. Contact us at support@kirenn.com — we will investigate and resolve the issue promptly

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CUSTOMS & DUTIES (International Orders)
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International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer. KIRENN is not responsible for delays caused by customs.

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CONTACT US
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📧 contact@kirenn.com

🌐 www.kirenn.com