Shipping policy
SHIPPING POLICY
Last updated: August 2026
PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.
You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
SHIPPING TO THE UNITED STATES
- Standard Shipping: 8–15 business days
- Shipping cost: FREE on orders over $40
- Orders under $40: flat rate of $6,00
We ship from our fulfillment partners' warehouses. Delivery times are estimates and may vary depending on your location and carrier.
SHIPPING TO FRANCE
- Standard: 3–9 business days — FREE on orders over €40, otherwise €4.99
- Express: €5.99
SHIPPING TO THE EUROPEAN UNION
- Standard: 6–9 business days
- Shipping cost: FREE on orders over €40
- Orders under €40: flat rate of €5.99
NTERNATIONAL SHIPPING
- Standard: 8–15 business days
- Shipping cost: FREE on orders over $40 (or local equivalent)
- Orders under $40: flat rate of $6.00 (or local equivalent)
Prices are displayed in your local currency at checkout. The free shipping threshold is applied to the order subtotal in that same currency.
COUNTRIES WE SHIP TO
North America: United States, Canada
Europe: France, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Switzerland, United Kingdom
Asia-Pacific & Middle East: Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Malaysia, Israel, United Arab Emirates
If your country is not listed above, we are unfortunately not able to deliver to you at this time.
ORDER TRACKING Once your order ships, you will receive an email with a tracking number. You can track your package directly on the carrier's website or via your order confirmation link.
If you haven't received your tracking information within 5 business days of your order, please contact us at contact@kirenn.com.
LOST OR DELAYED PACKAGES
If your package has not arrived within the estimated delivery window, please:
- Check your tracking number for updates
- Verify your shipping address in your order confirmation
- Contact us at contact@kirenn.com — we will investigate and resolve the issue promptly
CUSTOMS & DUTIES (International Orders)
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer. KIRENN is not responsible for delays caused by customs.
CONTACT US